The Electronic Government initiative in Malaysia was launched to lead the country
into the Information Age. It has improved both how the government operates internally
as well as how it delivers services to the people of Malaysia. It seeks to improve the
convenience, accessibility and quality of interactions with citizens and businesses;
The 7 pilot projects of the Electronic Government Flagship Application are as
follows:
1. Project Monitoring System (SPP II)
- Online system that monitors the entire lifecycle of national programs, i.e. from project application to approval to implementation, mid-term review and completion.
2. Human Resource Management Information System (HRMIS)
- HRMIS is an integrated, technology enabled Human Resource Management Information System for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the Challenges of the K-Economy.
3. Generic Office Environment (GOE)
- Powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok.
4. Electronic Procurement (EP)
- An electronic procurement system, which enables suppliers to sell goods and services to the Government through the Internet. Suppliers “open shop” on the World Wide Web, advertise their goods, present their pricing, process orders and deliveries.
5. Electronic Services (E-Services)
- E-Services is one of the pilot projects under the Electronic Government Flagship within the
Multimedia Super Corridor (MSC) initiative. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels.
6. Electronic Labour Exchange (ELX)
-ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform.
7. E-Syariah
- e-Syariah is the seventh project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). A case management system that integrates the processes related to management of cases for the Syariah Courts.
In order for citizens to adopt e-government services, there are several criteria that must be meet. First of all, citizens must be educated on how to use the services available in e-government website. Secondly, government must make sure that the web design must be clear and not only to build relationship with the visitors, but also to enhance their experience. These features give visitors a sense of control and participation and could potentially enhance their adoption. And lastly, the service quality of e-government must be good to build confidences among the users. Some measurements that can be used is the speed of the response to the citizens concerns with problem solving approach, and the availability of names.
references link(s):
http://www.gov.my/
www.american.edu/initeb/ym6974a/egovernment.htm
into the Information Age. It has improved both how the government operates internally
as well as how it delivers services to the people of Malaysia. It seeks to improve the
convenience, accessibility and quality of interactions with citizens and businesses;
The 7 pilot projects of the Electronic Government Flagship Application are as
follows:
1. Project Monitoring System (SPP II)
- Online system that monitors the entire lifecycle of national programs, i.e. from project application to approval to implementation, mid-term review and completion.
2. Human Resource Management Information System (HRMIS)
- HRMIS is an integrated, technology enabled Human Resource Management Information System for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the Challenges of the K-Economy.
3. Generic Office Environment (GOE)
- Powerful document and office management solution that enables users to effectively and efficiently manage their office environment. It is fully web-based and has been customized based on local developed package, DRDok.
4. Electronic Procurement (EP)
- An electronic procurement system, which enables suppliers to sell goods and services to the Government through the Internet. Suppliers “open shop” on the World Wide Web, advertise their goods, present their pricing, process orders and deliveries.
5. Electronic Services (E-Services)
- E-Services is one of the pilot projects under the Electronic Government Flagship within the
Multimedia Super Corridor (MSC) initiative. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels.
6. Electronic Labour Exchange (ELX)
-ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform.
7. E-Syariah
- e-Syariah is the seventh project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). A case management system that integrates the processes related to management of cases for the Syariah Courts.
In order for citizens to adopt e-government services, there are several criteria that must be meet. First of all, citizens must be educated on how to use the services available in e-government website. Secondly, government must make sure that the web design must be clear and not only to build relationship with the visitors, but also to enhance their experience. These features give visitors a sense of control and participation and could potentially enhance their adoption. And lastly, the service quality of e-government must be good to build confidences among the users. Some measurements that can be used is the speed of the response to the citizens concerns with problem solving approach, and the availability of names.
references link(s):
http://www.gov.my/
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